Service
Why Choose Us ?
JNChangtai, a high-tech enterprise specializing in R&D, production and sales, has more than 10 years of experience in the laser industry. Its products mainly cover laser cutting machine, laser welding machine,laser marking machine,and laser cleaning machine. Our factory covers an area of 6000 square meters, and contains nearly 1,00 employees, which maximally shorten product cycle time and guarantee the delivery of machines. Our machines are exported to more than 80 countries and regions around Asia, Europe, Africa and Oceania. In addition, we have more than 50 professional foreign trade salesperson & after-sales personnel, providing 24-hour online and offline technical services in 12 languages. In a word, we are committed to helping customers improve their economic efficiency and providing comprehensive laser application solutions for users around the world.
- Based on the frontier of technology,top research design
- Standardize production and ensure product delivery
- Guarantee quality and avoid worries
Technical Support
Our’s engineers are available for being dispatched overseas for installation, commissioning or even after-sales service.Staffed by experienced service professionals, our support center is never closed. Our technical support professionals are available 24 hours a day, 365 days a year. Our service can help you:
- Diagnose and troubleshoot.
- Assess machine performance.
- Identify components.
- Mount and/or remove components.
- Review software and control system.
- Optimize equipment performance.
Service
Pre-sale
- Professional sales team and engineer team provide professional technical Support
- 18 hours on line service each day,you can contact us by Alibaba Trade manager,Email,Whatsapp,skype,Wechat ,Phone number,and so on.
- Test video and Sample support
- OEM support
- Certificate support: CE, FDA
In-sale Service
- In the processing of production, our professional technical engineers inspect the processing to ensure the quality of products After our machine finish , our engineer will make 24 hours test constantly and ensure the machine reach to the best performance.
- Shooting working video and machine pictures for customers’ confirmation. Shoot delivery video , parts pictures in every detail and save on file so that our after sale team can help customer solve question faster
After-sale
- 3 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge when if there is any problem during the warranty period.
- Lifetime maintenance free of charge.
- Free training course at our plant.
- We will provide the consumable parts at an agency price when you need replacement.
- 18 hours on line service each day, free technical support.
- Machine has been adjusted before delivery , operation disk and manual was included. If there is also any questions, pls kindly tell me
Packing
We have 3 layers package. For the outside, we adopt standard plywood box for exportation. In the middle, the machine is covered by foam, to protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof.